Privacy Statement

Last Updated 06/05/2015

References to "we", "us" and "VCF" in this privacy policy are all references to Volunteer Centre Fenland.

VCF takes your privacy seriously and we do all we reasonably can to protect our visitors' privacy and to ensure the security of all visitor information.

This statement explains our policy in respect of personal information collected about you when you visit volunteercentrefenland.org.uk and when you submit information to us either via this Website, by mail, email or by telephone. This statement explains what information we collect, how we use it, whom we will disclose it to and how you can access, change and remove your information.

Please read this privacy policy carefully. By visiting and using www.volunteercentrefenland.org.uk (the "Website"), you are consenting to the practices in relation to use and disclosure of your personal information described in this Privacy Statement and our Terms and Conditions. If you do not agree to this privacy policy in its entirety, please do not use this Website.

We reserve the right to amend this Privacy Policy and the current version will be that published on this website.

Contacting us about this Policy

You have the right at any time to request that we correct or delete your personal information from our records or that we do not contact you for marketing or research purposes.

You can contact us

  • with questions or comments about this notice
  • with an instruction to opt you out of receiving requests for Customer Feedback*
  • with an instruction to opt you out of receiving mailings about special offers that we may offer from time to time*
  • with requests about what information we hold on you
  • with requests for amendments to or deleting of your personal information

*Please specify if you wish to opt out entirely or only wish to receive such contact by email or by post. You may opt back in at any time.

Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. putting Privacy Policy in the Subject Header. Alternatively, if you prefer you may write to us at Volunteer Centre Fenland, First Floor, Rosmini Centre, 69a Queens Rd, Wisbech PE13 2PH

What personal information do we collect?

We do not collect sensitive information about you except when you specifically knowingly provide it. We may collect, store and use the following kinds of personal information:

  • when you contact us by email or telephone or through any contact form provided on our Website, we may ask you to provide some or all of your name, email address and telephone number
  • from time to time, we may ask you to submit personal information about yourself (e.g. name and address etc.) in order to receive or use services or advice from us.
  • we may collect, store and use information about your device or other item of hardware through which you access our Website and your visits to and use of our Website (including without limitation your IP address, geographical location, browser/platform type and version, Internet Service Provider, operating system, referral source/exit pages, length of visit, page views, website navigation and search terms that you use) in order to improve your experience in using our Website.

In addition, for quality control and training purposes or in order to deliver our service to you, we may monitor or record your communications with us.

How do we use the information we collect?

  • to provide our services to you that you have requested;
  • to deal with enquiries, complaints and feedback from you;
  • to enable you to use our Website;
  • to send you newsletters and other relevant volunteering event communications;
  • to manage and administer our Website;
  • to send you emails or letters offering you to take part in a survey and/or give feedback;
  • to analyse and improve the services offered on our Website

Protecting your Personal Information

We will only ever disclose personal information without your consent if we are legally required to do so by an applicable law or governmental or judicial body.

We will not rent, sell, trade or share your personal information with any other company for its own marketing purposes.

Except to the extent as may be required when order details are processed as part of the order fulfilment, we will not disclose your personal information to any third party. Such disclosure will be limited to that information which is necessary to fulfil your order.

Storing Your Personal Information

We adhere to the UK Data Protection Acts (1998) and we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may request proof of identity before we are able to disclose sensitive information to you. If we intend to transfer your information outside the EEA (European Economic Area) we will obtain your consent first.

Links to Third Party Websites

We are not responsible for the content of third party websites. Please ensure that prior to using any such website, you have read and understood its Privacy Policy and Terms and Conditions. These documents will govern your rights and obligations when using relevant third party website.

Cookies

What are Cookies?

Cookies are small text files stored, either on a temporary or persistent basis on your computer or mobile device. Cookies are used for authenticating, session tracking and maintaining specific information about the use of volunteercentrefenland.org.uk. Cookies allow websites to provide a high quality visitor experience by customising pages and quickly identifying and fixing any issues that arise. Certain cookies contain personal information - for example, if you click to "remember me" when logging in to a website, a cookie will store your username.

The data collected by our cookies is anonymous so you are not personally identifiable from it.

How do we use Cookies?

In order to improve volunteercentrefenland.org.uk and the services we offer you, we may use (temporary and persistent) cookies and/or other technologies to collect non-personally identifiable data. This non-personally identifiable data helps us to track browsing behavior, and to monitor and record the visits and use of volunteercentrefenland.org.uk.

Unlike many websites, we do NOT use Google Analytics tracking cookies. We use Piwik, a web analytics software platform which is an open source alternative to Google Analytics.

What Cookies are used on this Website?

Item Required for site  Purpose  More Information

0f02918459c9cd8c8805c866a798724f or similar using alphanumeric characters (0-9 abd a-f)

yes

Session Cookie and to enhance website security

Is removed when you close your browser

cookieaccept yes Records that a visitor has understood & agreed to the website's use of cookies Expires in 12 months

_pk_cvar.*
_pk_id.*
_pk_ses.*
_pk_ref.*

 

no

These cookies enable us to determine whether you are a return visitor to the site, and to track the pages that you visit during your session, as well as some information about the device and browser that you are using to access the site. Knowing this information helps us to design new features and improve existing ones that will improve your overall experience of using our site. These cookies will expire at various times between the end of your browsing session up to 2 years.

Most web browsers will allow you to change your settings to enable or disable cookies. For more information on how to manage or delete cookies, please read Managing Cookies or visit the website of the Information Commissioners Office – the UK's independent authority on data privacy https://ico.org.uk/for-the-public/online/cookies.aspx

Unfortunately, if you block cookies you may not be able to use the full functionality of this website.

If you register with us or if you continue to browse this website, you agree to our use of cookies.

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